IRM Press – E-Commerce & M-Commerce Technologies

IRM Press – E-Commerce & M-Commerce Technologies

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This text covers topics including CRM implementation across Internet and wireless channels; wireless cryptographic systems; mobile payments; negative critical incidents and quality attributes satisfaction; and Internet use in hotels. About the Author Dr. Candace Deans is associated with the Robins School of Business, University of Richmond. Her teaching and research interests focus on management of information and technology in a business environment. More recently, her work has focused on electronic and mobile commerce issues. She holds degrees from University of South Carolina (Ph.D.), University of Arizona (MLA), East Carolina University (MBA), North Carolina State University (M.Ed.), and University of North Carolina – Chapel Hill (BS). Previous appointments include Thunderbird – The American Graduate School of International Management and Wake Forest University.