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Archive : Heuristic Analysis Frameworks For Conversion Optimization Audits
If you’ve got a list of tactics, you’ll likely fail and the program will fizzle out. If you’ve got strategic frameworks and processes, you’ll win. This action-packed live course will teach you how the top experts approach CRO.
First thing’s first: let’s define “heuristic analysis” (or “heuristic framework”)…
Heuristic analysis is an expert-based analysis that uses experience-based techniques for problem-solving, learning, and discovery. Done right, it allows you to save time and money as well as helps you find opportunities you may not see simply from analytics or user research.
There are many conversion heuristic frameworks, but they all start with the same goal: to enable a structured framework by which we can judge a digital experience.
No top conversion optimization agency, consultant, or specialist operates without a heuristic framework of some sort, and neither should you. This course will equip you with everything you need to deploy a powerful conversion heuristic model.
Digital analytics can hide crucial insights. Similarly, user testing and session replays don’t show you everything.
By using a heuristic framework, you can not only set a reasonable baseline for website performance expectations, but you can discover and uncover opportunities you may not have with other forms of conversion research.
Look at it this way: it’s another tool in an optimizer’s tool belt. We’ve all heard the quote about Maslow’s Hammer (“if all you have is a hammer, all problems look like nails”). You don’t want to be the optimizer with only one instrument with which you can collect insights.
This course will teach you proven and field-tested heuristic frameworks to draw out better insights, test ideas, and in the end, ROI from your optimization program.
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It’s one thing to look for elements on a website that signal “distraction” or “lack of trust,” and to make a note of them. It’s another level to be able to compile your notes in a meaningful way and prioritize your opportunity areas to maximize efficiency and ROI.
Let’s put it this way: we all have limited traffic (even Amazon). So, prioritization is important to everyone, big or small, well-funded or scrappy. This course will incorporate prioritization and program management, so you’re not simply left with a massive list of “would be nice” items and a to-do list that never ends.
In our first session, we’ll go into some pros and cons of running expert heuristic evaluations. We’ll also teach you how to amplify the positive effects of heuristic evaluation with persona development. Finally, we’ll go over some pitfalls of user research and mistakes to avoid.
At the end of class one, you’ll understand how to conduct a proper expert evaluation in under 60 minutes.
When a user lands on a website, they will ask the question, “is this the right website for me?”
This class will teach you how to answer that question affirmatively. We’ll go over the shopping window analogy and how it relates to landing pages, how to quantitatively and qualitatively measure relevance on your landing pages, and the difference between implicit and explicit communication. We’ll also cover the power of emotional optimization and how to use confirmation bias to reduce your bounce rates.
Forget the 10-second rule: You have 50 milliseconds to nail your first impression.
This class will cover anticipated credibility (and how to use it), how to use cognitive biases if your brand is not very popular, and how to avoid cognitive dead-ends.
This class will dive into implicit user motivations and how to find the buy button in the mind of your users. It will cover value propositions in depth – the difference between different kind of value props and how to analyze and improve your own. We’ll also cover psychological triggers like motivation, urgency, and scarcity.
It’s not all about persuasion triggers. Uses also anticipate easiness and evaluate trust and security when navigating the web. This class will teach you how to analyze these behaviors and improve upon your current state of ease and security. In addition, we’ll cover forms and checkouts, and how to build security and ease measures here.
Users may make emotional or irrational decisions, but they also seek to justify those decisions through confirmation and rational thought. This class will cover that confirmation effect and will teach you how to analyze and optimize for everything that happens after the conversion. The effect of this will be to increase customer lifetime value and repeat purchases.
Your own cognitive biases are the single biggest danger to the validity of evaluation. In this class, we’ll teach you to mitigate those negative effects, improve the validity and objectivity of your results, and how to report the results to different target groups to spark action.
There are many frameworks for prioritization, each with its own pros and cons. This class will include an overview of the common prioritization frameworks, but will also cover the four questions you should ask no matter which framework you use, and how to incorporate expert evaluations with other user research methods.
Once you’ve watched all the classes, pass a test to get certified in Heuristic Analysis Frameworks for Conversion Optimization Audits.
Add it to your resume, your LinkedIn profile or just get that well-earned raise you’ve been waiting for.
Get Heuristic Analysis Frameworks For Conversion Optimization Audits right now!
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